Shipping Policy

A legal disclaimer

Shipping Policy

Effective Date: JANUARY 24, 2026

Thank you for shopping with Hellville. Please review our Shipping Policy below for information on order processing, shipping times, and delivery.

1. Order Processing

Orders are typically processed within [1–5 business days] after payment is received and verified. Processing times may vary during peak seasons, product launches, or sales events.

Once your order has shipped, you will receive a confirmation email with tracking information (where available).

2. Shipping Rates

Shipping rates are calculated at checkout based on:

Order size and weight
Shipping destination
Selected shipping method

Any applicable taxes, duties, or customs fees are the responsibility of the customer and are not included in shipping costs unless otherwise stated.

3. Shipping Destinations

Hellville currently ships to:

Canada

If your location is not listed, please contact us before placing your order.

4. Estimated Delivery Times

Estimated delivery times begin once the order has been shipped, not when it is placed.

Canada: [1-5 business days]

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

5. Tracking & Delivery

Tracking information will be provided when available. Hellville is not responsible for:

Delays caused by shipping carriers
Packages marked as delivered but not received
Incorrect or incomplete shipping addresses provided by the customer

Please ensure your shipping information is accurate before completing your order.

6. Lost, Stolen, or Damaged Packages

Hellville is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package arrives damaged, please contact us within [48 hours] of delivery with photos of the damage so we can assist you.

7. Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not controlled by Hellville.

8. Returns & Shipping Costs

Shipping fees are non-refundable unless otherwise stated. Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

Please refer to our Returns & Refund Policy for full details.

9. Contact Information

If you have questions regarding shipping or your order, please contact us at:

Hellville

Email: bellevillehellville@outlook.com

Website: www.hellville.com